How much does shipping cost?

Puffing Bird offers free shipping on all orders over CA$10 .

How long does free shipping take?

Free shipping is delivered via Canada Post, and takes anywhere from 7~14 business days.

How long until my order ships?

All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.

Do you offer discreet packaging?

At Puffing Bird, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown boxes or standard Canada Post box with absolutely no information regarding the package's content.

Canada Orders

All orders will be shipped from our Hong Kong based fulfillment center. Standard free shipping delivery is usually within 6~10 Woking Days(Remote Areas +5 Working days).

Order Value Over CA$120 We provide free EMS/DHL Express Shipping

Order Value Under CA$120, You can choose EMS(5-15 Working Days - Accepts PO Box Addresses, )for a flat rate of USD$19.99 or DHL (3-7 Working Days) for a flat rate of CA$29.99. 

Please note that if more than one item is placed in a single order, items may be delivered separately depending on stock and might potentially processed from different warehouses. 

Puffing Bird is proud to offer the most customer friendly return policy.

If you are unsatisfied with your purchase for any reason, you may file a return for unused items within 7 days of delivery. Due to legal liability, Puffing Bird does not accept returns on items that have been used. You can contact our support team directly via any social media PM or send us an email: return@puffingbird.com